Topic: Northland professional development with IRD, Department of Labour, Crombie Lockwood Insurance and Performance and Customer retention
Suited to: owners and managers
This three hour session includes breakfast and presentations by: the IRD on the legal obligations around tips; the Department of Labour on the different types of employment relationships, how to handle workplace conflict and a run through of effective (and legal) disciplinary processes; and Crombie Lockwood on the recent changes in the insurance industry, what that means for your business and how changes are likely to affect you. Plus the following...
Performance and Customer Retention, presented by Robert Johnston, The Nourish Group Front of House Manager
Rob is the go to guy for the staff of the Nourish Groups eight successful establishments. Responsible for ensuring that they stick around and are performing at their optimum, Rob is happy to share some of the training (and attraction and retention) techniques that work for him.
It's vital that business owners and managers take time away from their business to work on their business. The Association's professional development programme offers short courses for owners, managers (and staff), so that hospitality professionals can take just a couple of hours out of their busy working week to focus on upskilling and improving their business.
The courses are held in Auckland at the Restaurant Association's venue, taste, ground floor, 45 Normanby Road, Mt Eden and every two weeks at a different region around the country.
For more information on what's coming up, or to book a session, phone Jo Birdsall on 09 638 8403 or email firstname.lastname@example.org.
Please note: price does not include GST.
By The Restaurant Association of New Zealand.